Please join our discord server to ask any other questions
Q: How long will it take to cut my foam?
A: Everything on the website that is listed in stock is already cut and ready to ship. If I run out of stock, it will show as out of stock and will not be available to purchase.
Q: The product I want is out of stock, when will restocks happen?
A: We cut all our foams in house. Under normal conditions restocks will happen within a day or two.
Q: How long until my stuff ships?
A: We aim to ship out within 3 business days of receipt of an order. Historically we've shipped 90%+ of our packages on the next business day.
Q: Can you cut for [board X]? How much will it cost?
A: It depends on a variety of factors: how many people want foam, how much time I have, etc. Ideally, I like to have a board in hand to design and test foams on, to make sure the fit is great. Within reason, I'll cut for any board if you're willing to ship it to me for a short while, but the price for my time may make it not worth it to you. Feel free to message me and ask!
Q: I didn't receive a confirmation email or tracking number, help?
A: Check your spam please. Shopify emails are frequently caught by spam folders.
Q: My package shows up at delivered, but its not in my mailbox, help?
A: Shockingly, USPS sometimes marks a package as delivered when it is not. Usually it shows up the next day. This happens more often than you'd think.
Q: Hey, I got an email that my order shipped but USPS hasn't scanned it in yet. What's going on?
A: We drop packages off in at our local post office where they have these large bins for bulk drop offs. I don't know exactly when/where they scan them in, but it is by no means immediate. If it has been several days, then PLEASE reach out - your package is likely lost - it is rare, but it does happen. If it has been less than two full working days, please be patient.
Q: My USPS package seems stuck somewhere, is there anything you can do?
A: We've seen this happen frequently during covid and during times of weather disruption. Unfortunately, when we've reached out to USPS in the past, we were told there is nothing we can do but wait. Please believe us that this causes us just as much frustration as it does you.
Q: Can I cancel my order?
A: Please contact us quickly and we will do our best. Cancellations are not accepted after orders have been dispatched.
Q: Can I order just part of a set?
A: Sadly no. We don't have the logistics capacity to offer that at this time, nor do we intend to do so in the future.